Export all events Published
You can export all events with user data and all events attributes to a CSV file. In order to do so, visit Settings -> App settings -> Events -> Export all
Now you can see statistics for your application: Analytics -> Link to Statistics
Small Slack integration Published
Introducing the "small" Slack integration. All chat messages are published in one Slack channel. With each message, you get a link to chat conversation on UserEngage so replying is easier.
Export filtered users Published
Filter your users and export them to a file Go to People section -> apply filtering -> Manage -> Export
New chat widget Published
Completely new chat widget. 1. Users see when agents are typing 2. 40% smaller - 70kb, 3. 90% shorter loading time ~120ms, 4. Better mobile support
Random characters in ref link Published
Now we have a new ref link with a random characters.
Access to app settings Published
You can grant your team members with access to App Settings (admin area in your app) . How to do this: 1. Create a new Access with App Settings area enabled, 2. Assign a team member to this new Access Level, 3. User who have Access Level with permissions to open App Settings can manage the whole app.
Manage agents visibility Published
Now you can manage which agent is visible in the chat widget go to team members page.
Spark action on form submitted Published
Our Form action module now has an "on submitted" action sparking feature - exit port. This will let you take action instantly once the visitor fills out the form. For example you can add a module Send Email after user submit the form.
Customer Attributes in Forms Published
You can now include customer attributes like first name or email right in your dynamic forms. This give you ability to create high personalized forms. e.g insert a city where user is inside form header.
New Action Module: Add Note Published
You can now automate adding notes to visitor profiles based on the user behaviour.
New action module: Finish path Published
You can now see how many people have finished an entire action path. This information will be displayed in your action list. If you want see how many users finished action -> please add a END module, on the end of your path. You can have many ENDs.
Filter by company name Published
Now you can filter users by company name. Also we added ability to filter by browser version.
New field - device. Published
Now you can see in filters, columns and inside user profile "Device" field. This field give you ability to filter users who use mobile / tablet / desktop. Also you can e.g show a forms only for users who use desktop using actions.
Speedup backend Published
Now People section should load on your app in max 3 second - also when you have 10 mln users ;)
Better GeoIP database Published
Today we implemented a new better way to geolocate you users & visitors.
Exit pop-up form Published
Data from events inside emails Published
Now you can insert data from events inside email: Check docs
API: work with segments Published
You can: - list segments, - list user in segment, - list a segments for a specific user, API Docs
API Search user by key Published
Search users via API by their key, this allows you to call requests for anonymous users. Find out more here.
Server Problem Fixed Published
We're sorry about the inconvenience caused by the limited access to UserEngage earlier today for all our European users. We had experienced a huge network traffic from the outer servers. UserEngage team is doing our best to prevent this situation from happening ever again in the future.
Add tasks inside User Profile Published
Add a new Activity inside User Profile. If you want to add a task for a particular user, click "New Activity" to insert the information about a meeting. All the information will be seen in your CRM module.
New Action templates Published
We just added a bunch of new templates of Action paths that you can use while designing your marketing campaigns. Go to Engage --> Actions --> Action templates (top left).
Real-time User Profile Published
Improvements have been added to User Profile. Now, it's being updated in a real-time (no need to refresh the page to see what a person is doing).