UserEngage Changelog

2 days, 14 hours ago

New API endpoints Published

We have published several new API endpoints. User timeline, User events, User emails,

Grzegorz Warzecha

2 days, 15 hours ago

Export all events Published

You can export all events with user data and all events attributes to a CSV file. In order to do so, visit Settings -> App settings -> Events -> Export all

Grzegorz Warzecha

4 days, 6 hours ago

Statistics Published

Now you can see statistics for your application: Analytics -> Link to Statistics

Grzegorz Warzecha

4 days, 10 hours ago

Small Slack integration Published

Introducing the "small" Slack integration. All chat messages are published in one Slack channel.
With each message, you get a link to chat conversation on UserEngage so replying is easier.

Grzegorz Warzecha

4 days, 13 hours ago

Export filtered users Published

Filter your users and export them to a file
Go to People section -> apply filtering -> Manage -> Export

Grzegorz Warzecha

1 week, 3 days ago

New chat widget Published

Completely new chat widget.
1. Users see when agents are typing
2. 40% smaller - 70kb,
3. 90% shorter loading time ~120ms, 4. Better mobile support

Grzegorz Warzecha

4 weeks ago

Random characters in ref link Published

Now we have a new ref link with a random characters.

Grzegorz Warzecha

4 weeks ago

Access to app settings Published

You can grant your team members with access to App Settings (admin area in your app) .
How to do this:
1. Create a new Access with App Settings area enabled,
2. Assign a team member to this new Access Level,
3. User who have Access Level with permissions to open App Settings can manage the whole app.

Grzegorz Warzecha

4 weeks ago

Manage agents visibility Published

Now you can manage which agent is visible in the chat widget go to team members page.

Grzegorz Warzecha

1 month ago

Spark action on form submitted Published

Our Form action module now has an "on submitted" action sparking feature - exit port. This will let you take action instantly once the visitor fills out the form.

For example you can add a module Send Email after user submit the form.

Lech Gorlewicz

1 month ago

Customer Attributes in Forms Published

You can now include customer attributes like first name or email right in your dynamic forms.

This give you ability to create high personalized forms. e.g insert a city where user is inside form header.

Lech Gorlewicz

1 month ago

New Action Module: Add Note Published

You can now automate adding notes to visitor profiles based on the user behaviour.

Lech Gorlewicz

1 month ago

New action module: Finish path Published

You can now see how many people have finished an entire action path. This information will be displayed in your action list.

If you want see how many users finished action -> please add a END module, on the end of your path. You can have many ENDs.

Lech Gorlewicz

1 month ago

Filter by company name Published

Now you can filter users by company name. Also we added ability to filter by browser version.

Grzegorz Warzecha

1 month, 1 week ago

New field - device. Published

Now you can see in filters, columns and inside user profile "Device" field.
This field give you ability to filter users who use mobile / tablet / desktop. Also you can e.g show a forms only for users who use desktop using actions.

Grzegorz Warzecha

1 month, 1 week ago

Speedup backend Published

Now People section should load on your app in max 3 second - also when you have 10 mln users ;)

Grzegorz Warzecha

1 month, 1 week ago

Better GeoIP database Published

Today we implemented a new better way to geolocate you users & visitors.

Grzegorz Warzecha

1 month, 3 weeks ago

Exit pop-up form Published

We've added a small JavaScript snippet which allows you to fire UserEngage events when user is trying to leave your website (cursor is out of website frame). Find out more here.

Rafał Olszewski

1 month, 3 weeks ago

Data from events inside emails Published

Now you can insert data from events inside email: Check docs

Grzegorz Warzecha

2 months ago

API: work with segments Published

You can:
- list segments,
- list user in segment,
- list a segments for a specific user,

API Docs

Grzegorz Warzecha

2 months ago

API Search user by key Published

Search users via API by their key, this allows you to call requests for anonymous users. Find out more here.

Rafał Olszewski

2 months ago

Server Problem Fixed Published

We're sorry about the inconvenience caused by the limited access to UserEngage earlier today for all our European users. We had experienced a huge network traffic from the outer servers. UserEngage team is doing our best to prevent this situation from happening ever again in the future.

Marta Dębska

2 months ago

Add tasks inside User Profile Published

Add a new Activity inside User Profile. If you want to add a task for a particular user, click "New Activity" to insert the information about a meeting. All the information will be seen in your CRM module.

Marta Dębska

2 months ago

New Action templates Published

We just added a bunch of new templates of Action paths that you can use while designing your marketing campaigns. Go to Engage --> Actions --> Action templates (top left).

Marta Dębska

2 months ago

Real-time User Profile Published

Improvements have been added to User Profile. Now, it's being updated in a real-time (no need to refresh the page to see what a person is doing).

Marta Dębska