UserEngage Changelog

Written by Lech Gorlewicz
With the new Segment action module you can automate communication based on whether or not a user is in a given segment....
Written by Lech Gorlewicz
Our new IMAP connection function lets you receive emails right in UserEngage and automate you actions based on whether or not a user has responded to any of your email messages....
Written by Lech Gorlewicz
With the new action modules you can automate creating new deals, new activities and changing the stage of a deal in the CRM. This gives you the ablity to fully streamline the manual sales process....
Written by lech Gorlewicz
Today, due to an error with the database connection, the chat widget loading was blocked for 6 minutes. Our developers have identified and corrected the reason of the error therefore such instances should not take place in the future. We apologize for the...
Written by Lech Gorlewicz
Filters now enable you to find users depending on how many times they have performed a given event. Go to People section and add an event filter set to :"count occurrences" and choose between the logical values (greater than, less than etc,)...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
You can export all events with user data and all events attributes to a CSV file. In order to do so, visit Settings -> App settings -> Events -> Export all...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Now you can see statistics for your application: Analytics -> Link to Statistics...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Introducing the "small" Slack integration. All chat messages are published in one Slack channel.
With each message, you get a link to chat conversation on UserEngage so replying is easier.
...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Filter your users and export them to a file
Go to People section -> apply filtering -> Manage -> Export...
Written by Grzegorz Warzecha

New chat widget Improvements

  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Completely new chat widget.
1. Users see when agents are typing
2. 40% smaller - 70kb,
3. 90% shorter loading time ~120ms, 4. Better mobile support...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Now we have a new ref link with a random characters....
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
You can grant your team members with access to App Settings (admin area in your app) .
How to do this:
1. Create a new Access with App Settings area enabled,
2. Assign a team member to this new Access Level,
3. User who have...
Written by Lech Gorlewicz
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Our Form action module now has an "on submitted" action sparking feature - exit port. This will let you take action instantly once the visitor fills out the form.

For example you can add a module Send Email after user submit the form....
Written by Lech Gorlewicz
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
You can now include customer attributes like first name or email right in your dynamic forms.

This give you ability to create high personalized forms. e.g insert a city where user is inside form header....
Written by Lech Gorlewicz
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
You can now automate adding notes to visitor profiles based on the user behaviour....
Written by Lech Gorlewicz
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
You can now see how many people have finished an entire action path. This information will be displayed in your action list.

If you want see how many users finished action -> please add a END module, on the end of your path. You can have...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Now you can filter users by company name. Also we added ability to filter by browser version....
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Now you can see in filters, columns and inside user profile "Device" field.
This field give you ability to filter users who use mobile / tablet / desktop. Also you can e.g show a forms only for users who use desktop using actions....
Written by Grzegorz Warzecha

Speedup backend Improvements

  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Now People section should load on your app in max 3 second - also when you have 10 mln users ;)...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
Today we implemented a new better way to geolocate you users & visitors....
Written by RafaƂ Olszewski
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing

We've added a small JavaScript snippet which allows you to fire UserEngage events when user is trying to leave your website (cursor is out of website frame). Find out more here.

...
Written by Grzegorz Warzecha
  • chat & messages
  • user analytics
  • crm
  • email marketing
  • marketing automation
  • sms marketing
You can:
- list segments,
- list user in segment,
- list a segments for a specific user,

API Docs...