UserEngage Changelog

Today, due to our server provider's internal malfunction. UserEngage experienced a brief downtime. We were informed that the provider is working on fixing the issue. We are sorry for the inconvenience and will keep you posted with any new developments....

With the new Segment action module you can automate communication based on whether or not a user is in a given segment....

Our new IMAP connection function lets you receive emails right in UserEngage and automate you actions based on whether or not a user has responded to any of your email messages....

With the new action modules you can automate creating new deals, new activities and changing the stage of a deal in the CRM. This gives you the ablity to fully streamline the manual sales process....

Today, due to an error with the database connection, the chat widget loading was blocked for 6 minutes. Our developers have identified and corrected the reason of the error therefore such instances should not take place in the future. We apologize for the...

Filters now enable you to find users depending on how many times they have performed a given event. Go to People section and add an event filter set to :"count occurrences" and choose between the logical values (greater than, less than etc,)...

We have published several new API endpoints. User timeline, User events,

You can export all events with user data and all events attributes to a CSV file. In order to do so, visit Settings -> App settings -> Events -> Export all...

Now you can see statistics for your application: Analytics -> Link to Statistics...

Introducing the "small" Slack integration. All chat messages are published in one Slack channel.
With each message, you get a link to chat conversation on UserEngage so replying is easier.
...

Filter your users and export them to a file
Go to People section -> apply filtering -> Manage -> Export...

Completely new chat widget.
1. Users see when agents are typing
2. 40% smaller - 70kb,
3. 90% shorter loading time ~120ms, 4. Better mobile support...

Now we have a new ref link with a random characters....

You can grant your team members with access to App Settings (admin area in your app) .
How to do this:
1. Create a new Access with App Settings area enabled,
2. Assign a team member to this new Access Level,
3. User who have...

Now you can manage which agent is visible in the chat widget go to team members page....

Our Form action module now has an "on submitted" action sparking feature - exit port. This will let you take action instantly once the visitor fills out the form.

For example you can add a module Send Email after user submit the form....

You can now include customer attributes like first name or email right in your dynamic forms.

This give you ability to create high personalized forms. e.g insert a city where user is inside form header....

You can now automate adding notes to visitor profiles based on the user behaviour....

You can now see how many people have finished an entire action path. This information will be displayed in your action list.

If you want see how many users finished action -> please add a END module, on the end of your path. You can have...

Now you can filter users by company name. Also we added ability to filter by browser version....

Now you can see in filters, columns and inside user profile "Device" field.
This field give you ability to filter users who use mobile / tablet / desktop. Also you can e.g show a forms only for users who use desktop using actions....

Now People section should load on your app in max 3 second - also when you have 10 mln users ;)...

Today we implemented a new better way to geolocate you users & visitors....

We've added a small JavaScript snippet which allows you to fire UserEngage events when user is trying to leave your website (cursor is out of website frame). Find out more here.

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Now you can insert data from events inside email: Check docs...